Call centres have emerged as one of the foremost business drivers these days. They are the hubs that create, maintain and take businesses to new heights. The call centres use various applications and software which are collectively called Call Centre Applications. There are number of call centre applications that help call centres to automate a lot of repetitive and manual human processes; for example predictive dialers. Besides this they have other sophisticated applications that analyse and prioritise other business requirements and processes.

Call centre applications basically serve to increase the efficiencies of the people working in a call centre so that they can focus on the more important tasks for which call centre is set up, thereby eliminating the manual, repetitive and clumsy processes that take significant time and decrease the overall productivity of the staff. These applications can also be customised and tailored to meet the exact business requirements.

The applications generally have one time cost of purchasing. The examples of a few popular call centre applications are presented as follows