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| KPO
- the next big thing in the outsourcing
sector |
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By
Arun Gupta |
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| KPO or Knowledge Process
Outsourcing involves outsourcing of knowledge
intensive business processes to other
geographic locations. KPO and BPO are
closely related sectors. The major difference
is that BPO is labor intensive and requires
low level of expertise, while KPO requires
in-depth knowledge in the area that is
outsourced. Also, BPOs are more process
based while KPOs are knowledge based. |
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| The major areas
that are outsourced under KPO |
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| Since outsourcing offers
several advantages like cost savings,
access to skilled resource pool and better
quality, many global companies are outsourcing
their knowledge based processes to India.
The major ones are designing, web applications,
business and market research and analysis,
data management, financial and legal services,
research and development, medical, pharmaceuticals
and biotechnology related services, training,
publishing, content development, remote
education, etc.
The biggest segment is however, data
search integration and management which
holds 29% of the KPO sector revenue.
Next is biotech and pharmaceuticals,
followed by engineering and design,
R&D, education and publishing, and
animation.
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| Growth of KPO sector
in India |
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| KPO is expected to grow at
a cumulative growth rate of about 45%
and it is estimated that by 2010, India
will have 70% of the global KPO market.
The Indian KPO exports are estimated to
touch USD 12 billion by 2010. The current
number of KPO employees in India is estimated
to be 25,000. NASSCOM projects that the
number of KPO professionals will increase
to 250,000 by 2010. |
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| India is all set
to become the global KPO leader |
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KPOs were started in India
by McKinsey when it opened up a knowledge
center in 1987. In 2000 companies like
OfficeTiger, GE, Gartner, etc., opened
their research centers too. Since then
KPO sector is growing as India is evolving
to become the leader. There are many advantages
that India offers, these include:
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Established support infrastructure
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Talented resource pool of qualified professionals
and subject matter experts
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Better English language skills than other
major outsourcing destinations
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Lower cost
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Government support |
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| The top KPO companies
in India |
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| The biggest companies in
KPO sector include Evalueserve, McKinsey,
RocSearch, Copal Partners, Pipal Research,
Inductis, WNS Global, Accenture, Aptara,
etc |
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| Career scope in KPO |
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| KPO is creating a huge number
of career opportunities for educated and
talented professionals including engineers,
doctors, lawyers, accountants, designers,
teachers, consultants, etc. It is also
estimated that the salaries in KPO sector
would be 25-50% higher than in other fields.
KPO companies look for a diverse range
of professionals who have a certain
level of expertise in some domain. This
sector is not too great for freshers
or beginners as it offers better opportunities
and salaries to more qualified and experienced
candidates.
If a person is armed with right qualifications,
experience, managerial skills, and client
interaction skills, then there are endless
possibilities of growth in KPO sector.
You need in-depth domain knowledge,
passion and aptitude for that field
of work, and great communication skills,
to soar high in this sector.
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