|
| |
| Beware
– Do complete research before enrolling
into a call center training institute |
 |
By
Manohar Lal |
| |
| Have you decided to join
a call center, but you are thinking of
joining a training institute first to
hone your skills for a better pay package?
With call centers mushrooming in all major
cities in India, the call center training
institutes in Delhi, Bangalore, Chennai,
Hyderabad and Mumbai, are following the
pace. But you have to be ultra careful
before selecting an institute. This article
throws some light on what are the things
that you can analyze before selecting
a call center training institute for yourself. |
| |
| Check the kind of
soft-skills training provided by the institute
|
|
| Soft skills primarily include
communication skills, accent-neutralization
training, customer management, time management,
team work, crisis and stress management,
telephone etiquette, etc. Out of these,
communication skills and accent training
are the most important; you must find
out how the institute trains on these
soft skills. Do they have a structured
course to help you learn these skills
with ease? |
| |
| Hard skills training
required for easy entry into a call center |
|
| To support your soft skills,
you need to learn some other things like
working on the computer and applications
like MS Word, MS Excel and MS PowerPoint.
You would need to learn how to use all
the basic tools that are used in the call
centers such as VoIP telephone equipment,
desktop computer, customer care management
applications, etc. If you want to get
into a technical call center, then preliminary
training on that product or service must
be given. You must also learn the terminology
used in a call center. |
|
| Find out if the instructors
are experienced and qualified |
|
| Insist on meeting a few trainers
and instructors in the call center training
institute to get an idea about their teaching
style. Don’t hesitate to ask about
the qualifications and experience of the
trainers. You may also ask for one trial
session, wherein you can attend an actual
class at the institute.
|
| |
| Supporting infrastructure
and equipment of the call center training
institute |
|
| Visit the institute and see
if it has the required space, seating
capacity, computer systems, and other
resources to accommodate each student
comfortably. Also find out about the level
of personal attention given to each student.
|
| |
| Formal certification
for your successful course completion |
|
| Find out if the institute
provides a formal certification of training
or not. This will help you while presenting
your qualifications and documents in the
interview. |
| |
| 100% placement –
Is it the truth or just a gimmick? |
|
| Does the institute offer
the right placement that it assures? With
the never-ending demand of trained call
center agents, these institutes have become
like training-cum-recruitment providers
for call centers. Ask the institute about
all the call centers where they have placed
their candidates in the past and check
if they are reputed companies. |
| |
| Conduct a background
check to be absolutely sure |
|
| Ask for references. If they
are unable to give you any good references,
just visit the training institute when
a batch is about to get over and chat
with the students who come out to find
out about the institute and the trainers.
Also, do a quick search on the web to
get reviews about that institute if any.
It is good to join a training institute
before getting a call center job to
learn all the tricks of the trade. It
will make you a trained candidate and
you would be able to negotiate a better
salary as compared to an un-trained
person. The salary for beginners in
call centers range from Rs. 8,000 to
Rs.12,000 per month. After getting appropriate
training, you would be able to demand
the upper level of the slab.
|
| |
| ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Re-Print Guideline |
|
Do You Want To Use These
Articles? FREE Re-Print Rights!
Permission is granted to reproduce any
of these articles but the article content
CANNOT be altered and credit must be given
to the author and also an active link
to
http://www.bpojobsite.com.
|
| |
| |
|
| |
|
| |
|
| |
