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E2E Serviz Solutions Pvt Ltd
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| Company
Name |
E2E Serviz Solutions Pvt Ltd
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| Address |
Marisoft III, Marigold,
Kalyani Nagar,
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| City |
Pune
Maharashtra
411014
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| Phone/
Fax |
4060606
4060602
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| Website |
www.serwizsol.com
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| Company
Profile |
SerWizSol is a 100% subsidiary of Tata Sons Ltd. It is a leading customer service provider in the telecom space, offering voice and data based services. Its voice services include inbound and outbound support while its data services include e-mail and chat based customer service support. SerWizSol by virtue of its association with some of the biggest telecommunications service providers in India, works on multitude service lines in the telecom vertical. These include prospect calling, lead generation, tele sales, after sales service, receivables management (collections), customer retention, product help desk, inbound billing enquiries, inbound technical enquiries, remote technology support, customer query resolution, and dealer help desk. SerWizSol currently has contact centers based in Pune, Hyderabad, Chandigarh, Kolkota and Coimbatore. SerWizSol offers contact center support for companies in the telecommunications sector, interested in outsourcing and off-shoring their processes. SerWizSol is the largest third party customer service provider in India with a pan India presence. It provides customer support services in English and 10 regional languages. For the domestic business, SerWizSol has a novel model called 'multi-tiered contact center' model. This model comprises of hubs and satellite centers. The hubs are centres with capacities of 1000 plus seats built to meet international customer service standards and are equipped with state-of-the-art infrastructure and technology. The satellite centers are the budget contact centers.
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