Contact Centre is not an unknown term these days. Business Process and several other kinds of outsourcing have become prominent business patterns, not only amongst medium to small sized companies but has also become a common practice for the likes. Big giants like Microsoft have also chosen to go the outsourcing way for easing out some of their workloads related to support and contact centres.

Opening a contact centre is a costly business and requires a good sum of capital investment in infrastructure and technology in the beginning. Many small and medium scale enterprises of today are running in rented estates for this reason which is not an ideal scenario. Hosted call centres come to rescue in such situations. A Hosted Contact Centre is Software as a Service solutions provided over public networks like internet but by using secure means in which the company doesn't have to settle for an in-house, costly contact centre solution. It is provided by a service provider for an agreed amount taken time to time. So it saves the cost of infrastructure and other IT investments for the company and in general proves to be more effective in comparison to the premises based solutions.