For last 4-5 years, the notion of SaaS or Software as a Service is gaining grounds. CRM software solutions are no exception in this regard. Microsoft is a leading, product based Software Development Company, which has a great line of products in the arena of CRM software with the flagship product being Microsoft Dynamic CRM. It s a versatile and flexible platform for business applications that provides features for delivering enhanced and easy to use solutions to clients, managing data and reporting effectively, powerful collaboration capabilities, adaptive workflows and what not.

Microsoft Dynamic CRM is available as standalone server product as well as a hosted service by Microsoft or one of its partner hosting service providers. The idea of hosted CRM is like renting the product from company and using it without much installation of hardware and software infrastructure using remote access, internet VPNs etc, in other words secure networking technologies. This greatly helps and organization to cut IT costs due to less required maintenance and core IT staff and very little required computer hardware and software resources. In lieu of that, the service provide charges a fixed amount of monthly, quarterly, half-yearly or yearly fee from the customer.