Virtual contact centres are set up by organisations to cater to the requirements of high sales campaign at low costs. As the name suggests virtual contact centres employ people virtually ‘on demand’. The employed people work from home and the employer need not spend money on setting up a brick and mortar office; provide electricity and other such services.

The employed people are called agents and an administrator sitting at central site can delegate data to number of agents through phone numbers. The agents can login at any time from their home and meet the requirements of the campaign.

The system is very easy and an administrator can set up any number of agents, the methodology of the system is so easy that it only requires only an internet connection and a phone line.

The features of a virtual contact centre are as follows